This role is the head of Delivery Nepal and the largest function within CloudFactory Nepal. It’s a Nepal leadership role and reports to our VP Delivery. Our Director of Delivery (Kenya) will help make sure you’re successful as well. Delivery ensures we deliver high quality work to our clients primarily in the United States and Europe.
You, as the Director of Delivery (Nepal) with CloudFactory, will develop a vision and execute a strategy to implement that vision in order to create efficiencies in all phases. Critical to this is coordination and integration across disciplines and departments. You will be a strong leader and coaching mentor to extremely talented Delivery team of client facing Team Leads. Your team members are the bridge between two sets of Clients: Customers, who are the source of the data processing work, and the Cloud Workers, who get the processing work done. They guide the conversations between the two Clients to make sure there is alignment across the board on the work we’re performing. You will oversee the processes, personnel, and systems that support the efficient, effective delivery of WorkStreams that deliver on our promise of being "easy" for our customers. You’ll also develop the strategy and direct the execution of these processes, which includes ensuring appropriate levels of staffing and training.
Along with developing and leading a high-performance team, you will be accountable for the success of a portfolio of accounts and projects to ensure that all Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) are met and all Clients are highly satisfied (Customer NPS and Cloud Worker NPS) with CloudFactory’s service and performance. This includes managing aspects such as scope, profit margins, revenue, growth strategies, cost schedules, and also applying techniques to enhance performance, planning, tracking, change management, and risk management.
In summary of the job, you are responsible for both people leadership and performance management. Success in people leadership looks like supporting and serving your team to become the best they can be at CloudFactory, while success in performance management looks like exceeding KPIs for each account your team is responsible for. You will also establish best practices and continuous improvement mechanisms.
You need to be an agile and visionary leader who never loses sight of the big picture, but can adapt quickly to business needs. You must build out a strong Delivery Nepal Leadership team, so that you’re not the only person leading Delivery Nepal. You need to have a strategic mindset and excellent coaching and mentoring skills.
You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly. This position requires a balance between people leadership and performance management so that we impress our Customers and Cloud Workers. Therefore, a Client-focused individual who is passionate about serving people and harnessing technology is what we’re looking for.
You are a strong leader who loves building relationships, is passionate about people, and can manage through times of ups-and-downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the Customers and the cloud workers will require getting your hands dirty from time-to-time and the ability of going into the details of projects. You need to be able to understand the work we do, how we do it, and why we do it. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia, and Europe. You must be willing to think beyond your typical job description and help support CloudFactory in a multitude of areas.
You are an excellent all-around communicator — verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence) and the ability to work with all types of people. You’ll need to empathize with our Customers and work cross-culturally with team members across the globe.
You're confident, but humble. You lead by example. You're adventurous and love experimentation. You're data-driven. You're skilled at investigating situations and a natural problem solver. You are resourceful. You take initiative and action when you see areas that can be improved or optimized. You are comfortable with being uncomfortable, especially when stepping up to say or do the honorable thing in tough situations.
Don't worry if you don't tick all the boxes. At CloudFactory, we're very intentional about our culture, so above all we're looking for an open-minded individual to learn and grow together with.
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