CloudFactory’s mission is to help visionary companies power disruptive tech while connecting 1 million people in the developing world to meaningful work. We are looking for ambitious people who seek greater meaning in their work and want to use their talents to make the world a better place.

For companies from startup to enterprise, CloudFactory provides a tech-forward, professionally managed workforce solution for digital work. Our teams are agile, scale fast, and help innovators get their technology to market fast. Trusted by 100+ companies, CloudFactory processes millions of tasks every week for companies including Microsoft, Drive.ai, Ibotta, and GM-Cruise Automation.

At CloudFactory, we believe that talent is equally distributed, but opportunity is not. Founded in Nepal in 2008, we connect people to digital work and give them the skills to be leaders in their own communities. We’re on a mission to create economic and leadership opportunities for talented people in developing nations. As an impact sourcing service provider (ISSP) and recipient of a program related investment from The Rockefeller Foundation, we are a global leader in the impact sourcing movement.

With $13 million in venture capital raised and 100%+ growth year over year, we are expanding our business quickly and sustainably. Our headquarters is in Reading, U.K., and we have offices in Kathmandu, Nepal; Nairobi, Kenya; and Durham, N.C.

Join us and make a difference in the world!

The Job:

As a Senior Client Success Manager at CloudFactory, you are a trusted advisor for our clients, applying relational and business consultancy skills to help them leverage CloudFactory as a competitive advantage to dominate their market. You will manage the overall post-sale business relationship with assigned accounts focused on EMEA, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey. You will be able to maintain a holistic understanding of client expectations and success measures and lead strategies to support those goals and achieve desired outcomes. And you will advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve our clients.

The Fit:

You love building relationships, and you can manage through ups and downs. You are committed to successful outcomes for all your clients. You have proven ability to drive continuous value through products or services. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly. You’re a great communicator. You know what to say, and what to leave out. You also have a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members around the globe. You’re analytically inclined. You understand what data means and how to apply it to identify opportunities and solve problems.

The Experience:

  • Client success, account management, and/or management consulting experience, ideally in technology/SaaS company or similar.
  • Technology startup and international work experience would be a big plus!

To Apply:

If you want to join our movement, click on the link below to apply. Don’t settle for a job, pursue a calling at CloudFactory.

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.