CloudFactory provides a tech-forward, professionally managed workforce solution with all the benefits of a trained internal team. Our teams are agile, scale fast, and process data with high accuracy on virtually any platform. CloudFactory is on a mission to change how work gets done. We're using technology to make it super easy and affordable for startups and fast-growing companies to automate and outsource routine back-office data work.
As a leader in the Impact Sourcing movement, we aim to connect 1 million people to online work, while raising them up as leaders to address poverty in their own communities. Our workforce is recruited from talent “hot spots” around the globe such as Nepal and Kenya where we can hire the best and brightest in areas where there are thousands of talented people, but limited opportunities for meaningful and sustainable employment.
As a Senior Client Success Manager at CloudFactory, you are a trusted advisor for our clients, applying relational and business consultancy skills to help them leverage CloudFactory as a competitive advantage to dominate their market. You will manage the overall post-sale business relationship with assigned accounts, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey. You will be able to maintain a holistic understanding of client expectations and success measures and lead strategies to support those goals and achieve desired outcomes. And you will advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve our clients.
You love building relationships, and you can manage through ups and downs. You are committed to successful outcomes for all your clients. You have proven an ability to drive continuous value through products or services. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). You’re a great communicator. You know what to say, and what to leave out. You also have a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe. You’re analytically inclined. You understand what data means and how to apply it to identify opportunities and solve problems.
We’re looking for 7+ years of client success, account management, and/or management consulting experience, ideally in SaaS or similar. Technology startup experience and international work experience would be a big plus!
If you want to join our movement, click on the link below to apply. Don’t settle for a job, pursue a calling at CloudFactory.
Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.